Responsible Gaming Commitment
999aa believes online gaming should be enjoyable. Use our safety tools and guidelines to play with awareness and in a secure way.
Our Commitment
999aa always places its users' wellbeing first. Online betting and casino games are primarily for entertainment. However, they can sometimes have a negative impact on certain people's lives. That is why we make sure that playing on our platform always stays conscious, controlled, and enjoyable.
Responsible gaming is not just about setting limits — it means staying aware of yourself, having a clear understanding of the time and money you spend on gaming, and seeking help when needed. At 999aa, we are committed to supporting you in achieving this.
Safe Gaming Tools
Deposit Limits
You can set a maximum daily, weekly, or monthly deposit amount. Once set, the limit takes effect immediately, and increasing it requires a waiting period — this helps prevent impulsive top-ups.
Time-Out Feature
If you want to take a short break, use the time-out feature. You can temporarily close your account for anywhere from 24 hours to 30 days. Promotional emails and messages will also be paused during the time-out.
Self-Exclusion
If you need a long-term break from gaming, choose self-exclusion. Selecting this option will close your account completely for a set period. During this time, logging in, making deposits, or placing bets will not be possible.
Bet & Session Tracking
You can view your gaming history, total bet amounts, and the duration of each session from your account at any time. This information helps you stay aware of your own gaming habits.
Expert Support
If you are struggling to control your gaming, contact us via 24/7 live chat or at [email protected]. Our trained team is always ready to assist you in both Bengali and English.
Minor Protection
The minimum age to register and play at 999aa is 21. Age is confirmed during account verification. If there are children or teenagers in your household, it is recommended that you enable parental controls on your devices.
For players aged 21 and over only
You must be at least 21 years old to play at 999aa. Providing age-related information when creating an account is mandatory and verification may be requested at any time. Keeping minors protected from gaming is our responsibility.
Signs of Problem Gaming
It is important to be alert if any of the following signs appear:
Playing repeatedly to try to recover lost money
The tendency to place larger bets to make up for previous losses is a warning sign.
Hiding gaming from family and friends
The tendency to conceal the amount you play or how much you have lost from people close to you.
Betting with money needed for essentials
Spending money meant for food, rent, or your children's education on gaming is a sign of serious risk.
Feeling unable to stop
Wanting to stop playing but being unable to, or repeatedly exceeding your own limits.
Taking on debt to fund gaming
Borrowing money from others or going into debt to place bets is a serious warning sign.
Steps to Getting Help
Follow these steps to address a gaming problem:
Honestly assess yourself
Compare your situation against the signs above and calculate how much time and money you are spending on gaming.
Contact 999aa Support
Write to us via 24/7 live chat or at [email protected]. We will help you activate a time-out or self-exclusion.
Set a deposit limit
Set a financial limit from your account settings. It takes effect immediately.
Take a break
Use the time-out feature to take a break for a set period. During this time, spend time with family and friends.
A permanent break if needed
If you feel that gaming is affecting your life negatively, choose self-exclusion — it is a sign of courage.
Healthy Gaming Habits
Set a budget in advance
Before each session, set a maximum spending limit for yourself and stick to it. Think of gaming as a small part of your weekly entertainment budget.
Stick to time limits
Set a timer on your phone or build the habit of stopping after a set time. Always give family, work, and rest priority over gaming.
Consider your mental state
Avoid playing when you are under stress, anxious, or feeling low. Your ability to make decisions is weakened in this state and the risk of overbetting increases.
Do not think of gaming as a source of income
Online gaming and betting are purely entertainment activities. View them as an entertainment expense, not a regular source of income.
Avoid playing under the influence of alcohol
Alcohol or substance use reduces judgement, which increases the likelihood of taking excessive risks. Avoid betting or gaming in this state.
Treat winnings as a bonus
It is natural to feel pleased when you win, but do not place extra bets in anticipation of winning. Accept both wins and losses as a normal part of playing.
Protecting Minors
The minimum age to register and participate at 999aa is 21. We follow a strict age verification process to protect minors from gaming.
If anyone under 18 lives in your household, use internet filtering software on their devices. Activate parental controls to prevent minors from accessing our platform.
If you believe a minor is using our platform, notify us immediately at [email protected]. We will investigate and take action as quickly as possible.
999aa's Age Verification Process
- Providing date of birth at registration is mandatory
- Identity verification is required before the first withdrawal
- Suspicious accounts may be subject to verification at any time
- Accounts identified as belonging to a minor are closed immediately
- A process is in place to return any funds held in the account